Lightowler works towards ISO 9001, ISO 14001 and ISO 45001 standards

Lightowler is working towards securing a number of ISO accreditations in recognition of the quality of management and services at the business - as part of its commitment to continual improvement and development of staff.

The ISO 9001 management system (QMS) accreditation is aimed at organisations which want to prove their ability to consistently provide products and services that meet the needs of their customers, and other relevant stakeholders – a measure Lightowler has always prided itself on meeting.

The business is also working towards ISO 14001, which recognises firms that put environmental management at the heart of their operations to achieve sustainable success. This international standard helps firms reduce their environmental impact as well as grow their business.

Finally, Lightowler is also currently looking to attain OHSAS 18001, an internationally applied British standard for occupational health and safety management systems.

Managing director Charles Lightowler said: “As a business we have passed the test of time due to providing excellent customer service, and by having a very well run, focussed business.

“We have always appreciated that the best form of advertisement for a company is doing a great job for your clients, and being recognised for the quality of your work. Achieving these accreditations will underline that such quality systems and services run throughout the business at Lightowler, so it is very important to us.”

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  • “Lightowler have shown nothing but a cost effective and efficient approach to our commercial cleaning needs. Cutting our contract cleaning costs by nearly a quarter. The dedication and keenness to making sure we are happy, has been enlightening. I have no hesitation in recommending them as a company.”

    Sargent Electrical Services Ltd

  • “Lightowler has been a great source of support to Paymentsense. All work is completed to a high standard. They are friendly, reliable, and do all that is asked of them. Since joining the company, and working closely with Lightowler, I am very happy with the cleaning service and the staff servicing our two sites in the city centre. I have no hesitation in recommending Lightowler and their contract cleaning services.”


  • “Our event was a big success thank you…… thank you to all the team in getting the site spotless for our guests – I have been very impressed with the service i've had. Nothing has been too much trouble even at short notice and it is greatly appreciated. Great result of what your cleaning team helped us to achieve.”

    Stuncroft Retail

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